sorry to hear this.
if you have any question, pls email c.ma@ablegrid.com or Live Chat with our support team.
Quote', before putting it in the camper I gave it a test over a few days. It simply didn’t work'
if this is the case, you should not use the tracker, you should contact us right away. the sim card may not activated properly , our tracker works right away.
Quote'iven to me by your support personnel I learned that the NEW trackers go into hibernation mode and the way to wake them is to remove and replace the SIM card'
this is misunderstanding, the tracker itself by default will be waked up anytime when the tracker detects the vibrate , moving , if stopped somewhere, does not move and no vibration detected , it will goto light sleep mode, it can use at least 30 days or even more if the trailer moves around 1-2 hours a day. if you want over 1 or 2 years , then use our app to setup the longest battery mode, e.g. the tracker itself will only wake up once at designated time, such as every 10am at morning. but the rest of time you can not wake up it . all anti-theft trackers we supply the car dealership and even NASA, use this mode. when you find out the property is lost, you use our app to send the command to change the tracker mode to normal mode, eg, light sleep always on mode, and wait next day 10AM, when tracker wakes up, it will automatically check if there is any new command pending, if there is , then the tracker will change the mode, and you can call the police at that time.
Also, if you don't use our tracker and it is returned, pls send me the sim card number, we will full refund the remaining subscription balance.
sorry again for this .