Customer Service Related Q&A:
1)why don't you have a phone number at our website?
Many of the product tech support related questions can not be answered or solved immediately, the best way is to send us the email , we will forward to the right person and get back to you asap.
2) why I can not return or get a refund or contact you directly because I bought from your reseller at amazon or ebay?
you paid to the resellers, not to us, for example, you bought a Sony Tv from BestBuy store, you have to contact BestBuy for the customer service and refund, being our qualified resellers, they have ability to answer you most of product related questions.
3) why sometime I could not get product customer service through your web?
Very fewer customers complain we wont answer their emails because they bought from resellers. As we said, you bought from the reseller, you paid to them, not to us, we can not solve the order related question because we can not retrieve your order information and the product you bought. Many customers use our online form to drop the question without any product information or product page URL, just ask for tech support or want to change the parts, we can not even identify if you bought a Ablegrid branded item or not
Thanks, we are appreciated for your understanding.
For the replacement, return:
If you bought our products from the marketplace or reseller, such as eBay or amazon, etc., please contact the resellers directly, we can not provide any support for the order related problem, since we don't have your order information
For tech support:
please contact your seller directly, all our resellers are qualified to answer the product related questions.
All other questions:
We have three service centers in USA, please use the form below to contact us first, we are online 24 hours a day, 365 days a year, we will get back to you as soon as possible.
For place an order only:
Tel: 949-3817377 (order only) Fax: 949-8619989
Retail pickup warehouse address: 240 Goddard, Irvine, CA 92618